![]() ![]() Have questions? Call 281-875-EASY to speak with customer service. Your feedback helps us improve your experience. Please drive safely and remember that the HCTRA Incident Management Division responds to incidents and safeguards stranded motorists who need assistance while using Harris County-operated toll roads.Įnjoying the app? Rate us. This app is optimized to run on iOS devices. This app lets you save time by skipping the cash lines, and doesn’t require you to purchase a tag for your vehicle. Improved design allows enhanced customer experience Staffed Toll Booths & Self-Pay Machines If you do not have an active K-TAG transponder.One vehicle at a time, change it as often as you like.For more information on the SH 550 toll road and toll rates, visit the SH 550 project page. Works on all toll roads throughout Texas. Texas has 6 toll tag options from which motorists can choose, TxTag, EZ-TAG, PikePass, TollTag, K-Tag, and National Pass. discounted toll rates, automatic toll deductions from your prepaid balance, a windshield sticker tag, user friendly online access to manage your account and support from TPS Customer Service Center located in Rancho Viejo, Texas.With EZ TAG Express you pay the standard cash rate (non-tag rate).You do not need to buy a traditional EZ TAG.An EZ TAG Express account lets you use the designated EZ TAG lanes on Houston-area toll roads, and throughout the state of Texas.ĮZ TAG Express is a new type of account and is only available within the mobile app. ![]() Save time and skip the cash line! Simply download, set up your account with your vehicle and payment information, and get on the road. It is the number one driver of the inquiries we receive, and the primary focus of our communication efforts.EZ TAG Express takes the hassle out of paying on Houston-area toll roads. Be it online, phone, in person or by mail.The address is TxTag CSC, P.O. “We understand this may lead to confusion amongst our shared customers. Add money to your txtag toll account in the most convenient way for you. “We do not own nor operate TxTag or any other electronic tag, nor do we have access to TxTag customers’ detailed account information,” CTRMA told KXAN in a statement. and never paid to 7.4 in 2014 and 6.5 in 2015 Increase TollTag use to 80 in. In April, the agency held a separate information session for reporters citing “customer misconceptions as to our role in the tolling process, integration with other toll operators, operational coordination with tag providers, and our customer service and resolution efforts.” As of June 2013, when the Texas Legislature authorized the program by. When a card is declined, the store likely doesn’t know exactly why it just knows another form of payment is needed. Then, when you drive on a toll road or a. CTRMA’s top officials have publicly likened the agency to a store and cashier and compared toll tags to credit cards used to make a purchase. To get your TollTag, youll first load 20 or 40 to your TollTag account. However, the agency said it is “confident” that in Wilson’s case, its “processes worked as intended.”īobbie Wilson holds her collection bill in front of her car (KXAN Photo/Matt Grant)ĬTRMA showed KXAN how its system operates, confirming it can only access very basic TxTag information - including if an account is valid. CTRMA said it doesn’t discuss customer accounts for privacy reasons. You can even own one by calling the TxTag Customer Service Center (CSC) at 1-88 & 001-21 (International Customers). You can order a TxTag sticker and have it shipped to you after creating your account. KXAN asked the Texas Department of Transportation, which runs TxTag, and CTRMA about Wilson’s toll bills that ballooned from a few dollars to more than $200. You must register for an account on the TxTag website if you decide to order a Texas Toll Tag online. Unpaid tolls may result in additional fees and penalties, including issuance of a traffic citation. “Since they (TxTag) admitted that it was their error in the first place of why it wasn’t attached properly in the system, they (TxTag) should be dealing with it and not me.” If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. Please log in to your EZ TAG account to pay your toll invoices and your outstanding negative balance. It’s not something that I did wrong,” she said, when asked why she won’t write a check to put all of this in her rearview mirror. All of this, she said, came as a “complete shock.” However, even at a “reduced” rate, she said she is refusing to pay on principle. License plate number of the vehicle using the TollTag Valid drivers license Payment must be made with a debit or credit card. It’s unclear why the amount appears to have been reduced from what was asked last year. Drivers pay a toll each time they pass through a toll plaza. That amount was lowered to $94.70, according to a recent CTRMA online statement Wilson showed KXAN. Tolls are based on how far you drive and what kind of vehicle youre driving. $381M generated from Austin area tolls last year. ![]()
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